S5 / Retail and mid-sized companies
Retailers and mid-sized companies carry a growing stack of obligations without the teams of a large group: e-invoicing since September 2026, accessible online shops since June 2025, platform rules, cookies under CNIL scrutiny. At the same time, AI promises gains in forecasting, customer service and purchasing. The challenge: pick the projects that pay and set aside those that expose.
Submit a briefRead the P&L, measure the full cost of software and data, and cost the AI levers that deliver a net, budgetable gain, using the Value Engineering method.
Select and contract an ERP, an e-invoicing platform or a CRM tool: requirements, consultation, reversibility clauses, management of the integrator through to acceptance.
Deploy AI on your commercial and document data without exposing it: controlled hosting, no reuse by the vendor, measured evaluation before any roll-out.
Make compliance demonstrable: cookie consent, records of processing, accessibility, platform obligations and supplier contracts, with your legal advisers.
Other sectors
Yes if it runs a marketplace or an online platform: the exemption for micro and small enterprises does not cover mid-sized companies. An online shop selling its own products, however, is not a platform within the meaning of the DSA.
Yes. Since 2 August 2026, the AI Act has required people to be informed when they interact with an AI system, unless this is obvious from the context.
With a costed diagnostic: full cost of the current set-up, expected net gains, risks. Three weeks is usually enough to decide on the two or three projects to launch first.
Independent analysis, not legal advice. Facts checked as at 29 October 2026.